How to set up SMS notifications in Track-POD?

Created by Tanya Derevyanko, Modified on Fri, 6 Dec at 4:23 PM by Tanya Derevyanko

This feature is available to Standard, Advanced, Advanced Plus, Per Order and Enterprise subscription plans. To enable SMS notifications you first need to purchase an SMS package for your country, then follow the steps described below.

Note: Track-POD sends SMS to long-code numbers in international format (+1, +44, +49...). Otherwise, SMS delivery will fail. If you import phone numbers in local format read the following article about SMS settings.

Short text messages in Track-POD are sent from two phone numbers and Track-POD, alphanumerical sender ID is not supported. If you want to send SMS from your company you might go for an integration with Twilio.

There are several types of SMS notifications:

Advance SMS notifications are described in detail in the article. They are sent by a dispatcher once a route is scheduled and ETA is available.
At route Start - SMS notification with a real-time Tracking Link. The message is automatically sent to a customer once a route is started.
En route - SMS with an ETA and a live tracking link is sent en route either by the system automatically or by a driver at departure from a previous stop. Note: this type of notification is available for Advanced, Advanced+ and Enterprise subscribers.
At departure - SMS notification with Order Status update. This message is sent automatically when a delivery/collection is completed.
Custom notification - a custom message, which is out of the delivery sequence, and can be sent to individual customers, or by routes.

Step 2: Edit the SMS text and click the Save button.

Now you are ready to notify your Client by SMS, either with a tracking link, or order status update, or ETA. By using the tracking link your customer will be able to track your driver's location at any time in real time and see contact info once a driver starts a route.