How to configure SMS settings in Track-POD?

Created by Tanya Derevyanko, Modified on Wed, 12 Jul 2023 at 01:31 PM by Tanya Derevyanko

Within Track-POD, you can notify your customers with several types of short text messages: advance notifications, notifications with a live tracking link, notifications with a live tracking link and ETA, post notifications with the status update. 

Track-POD is integrated with an international SMS platform, for this reason, all phone numbers shall be submitted in the international long-code format.

If you upload customers' phone numbers in local format, without international phone codes, go to General Settings and select the corresponding country. This way the system will add the selected phone code to imported local phone numbers.

E.g.: the international phone code +44 will be automatically added to the imported UK phone number 07438-324 935 for correct SMS delivery. "0", space, "-" will be omitted. As a result, an SMS will be sent to +447438324935.

If you have phone numbers both in the local and international format the system will still bring all phone numbers to the international standard for correct SMS delivery.


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