How to set up Advance notifications?

Created by Tanya Derevyanko, Modified on Tue, 20 Feb 2024 at 03:07 PM by Volha Viachorka

The Advance Notification feature allows you to create e-mail and SMS notifications and send them to your customers prior to the scheduled delivery.

Note: for SMS notifications all phone numbers shall be stated in the international format +1, +44, etc, otherwise SMS delivery will fail. Configure SMS settings properly to have all imported phone numbers in the required format.

To set up advance notifications:

Step 1: Go to tab Settings -> Notifications -> prior to Route. In E-mail with ETA settings create a notification template, enter an e-mail subject and text, then click Save. If you want to send SMS notifications check that SMS with ETA box is enabled and create a short notification template, click on Save.

You can also set a time window that will be generated based on the scheduled ETA. For this purpose select the required time interval in the Set a time window for ETA section.

Step 2: Go back to the Routes tab, select a route and open Actions menu and choose SMS Advance Notifications/ E-mail Advance Notifications

Alternatively, you can select those scheduled routes and click on the Notifications icon directly to choose to send SMS or E-mail Advance Notification.

NOTE:  If you send advance notifications before you optimise your route, the notification will feature the date only (as there is no ETA calculated by the system). So it's better to first optimise the route and then trigger the advance notifications. The notification will state the ETA time slot according to the settings.

An example of e-mail notifications:

And here comes an example of an SMS notification



Note: SMS notifications are charged additionally.



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