How to set up a delivery update notification with an ePOD for customers?

One of the Track-POD core features is updating customers once their orders are delivered/collected. Delivery notifications can be sent both by email and by SMS.

To update your clients about the delivery by email make sure the Order email field is not empty and contains the relevant email. You can put more than one using a comma or semi-colon. If you import orders with a spreadsheet or API it is the same, make sure the email address is filled in.

Now let's set up the ePOD. To do that, please go to the At Departure Notifications settings.

1. Send e-mail notifications to - tick this box and fill in your company email address to which you would like to receive a copy of the PDF document.

2. Send e-mail notifications to clients - tick this box for your customers to received delivery updates.

3. Attach client's PODs to one email - tick this box if your customers have several orders within one route, so that the delivery notes are grouped into one email instead of sending many.

4. Add original size photos to the end of the ePOD - tick this box if you want bigger pictures inserted in the ePOD pdf file.

Then you can customise the email subject and email body to your needs. You can use the tags listed in the bottom of the page to provide more info within the email.

After you apply the necessary settings and changes to email body do not forget to click SAVE.

And, you can customise the PDF file as well by putting your logo and company details into it, adding extra and removing irrelevant info.

So once a delivery/collection is completed and the driver departs from the route point an email with a PDF doc is sent out to your customer. The PDF doc will feature the order status (delivered/collected, not delivered/not collected, partially delivered/collected), order details, pictures if taken, the customer's signature if captured, the time and the map location where the job has been completed.

By default emails are sent out from Track-POD mail server but you can set your own SMTP so that your customer receive emails from you. This can be done in Settings -> Notifications -> Custom. But we recommend using our service as there are less chances for emails to get into the Spam folder and you can track the deliverability of the emails.

You can always find all ePODs generated by Track-POD in Orders tab.

With Track-POD, it is easy to keep your customers up-to-date and happy with the service.