How to capture customers' feedback in Track-POD?

Created by Tanya Derevyanko, Modified on Wed, 26 Jul 2023 at 07:34 PM by Volha Viachorka

We know how important customer feedback for delivery businesses is. Your services can be rated by the customer right in the Track-POD mobile app when signing the order delivery or collection, or on the Live tracking page following the driver's departure.


This feature is available for Android and iOS devices and can be set up in the Mobile Workflow settings. 


 


Option 1. Collect customer's feedback from Live tracking page (after driver departs).


Once an order is completed your customer receives an email with an attached ePOD and a link to the Live tracking page where they can leave their feedback and a comment. The link can also be sent with an SMS post notification if you use our text messaging service. 





Note, the links are inserted into the ePOD notification body by default.


 


ePOD notifications sent by email:


 


Option 2. Collect customer's feedback from Mobile app (by driver).


When your driver delivers or collects an order they are prompted to capture the customer's signature right in the Track-POD mobile app. Once they tap on Sign the Signature window opens where a customer can rate the delivery/service and sign the delivery.




On the dashboard, in the Orders overview tab, you can activate the display of the Feedback column to evaluate the service quality.




 Customer Feedback section is also available in the Analytics


 


Delivery service rating is available in all pricing plans.


 


 

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