Subscription by Orders - FAQ

Track-POD offers two convenient subscription options to cater to your delivery business needs: by drivers and by orders. If your business involves an indefinite number of drivers, our monthly subscription plan by orders is the perfect fit. With this plan, you can purchase a bundle of delivery tickets each month and enjoy all the advanced features of Track-POD Advanced Plus.

We provide several package options for you to choose from: 1500, 3000, 6000, 9000, 12000, or 20000 orders per month. The cost per order decreases with larger bundles, making it more economical as your needs grow.

Important Note: Please be aware that credits do not roll over from month to month.

To clarify how the 6000-order plan works, we’ve compiled answers to some frequently asked questions:

1. What will happen if I do not use all the orders I have paid for?

If you purchase a 6000-order package on September 1st and complete only 5000 tasks by October 1st, the unused 1000 orders will be lost. They do not carry over to the next month. Therefore, we recommend evaluating your monthly task completion rate before selecting a package to ensure you choose one that aligns with your business needs.

2. What will happen if I reach the limit before the end of the month?

Should you reach your limit of 6000 orders before the end of the month, you will need to upgrade your subscription to a 9000-order package to continue using Track-POD services. When you upgrade, you will be charged the difference between the two plans for the current month. Starting the following month, your subscription will automatically renew at the new 9000-order rate. Thus, make sure you downgrade to 6000 Plan if you anticipate decrease in the number of orders in October.

3. What will happen if I downgrade my subscription?

If you decide to downgrade your subscription from 9000 to 6000 orders per month, the change will take effect immediately upon confirmation. You will then be billed for 6000 orders in the following month. Please note that any difference in pricing between the two plans will not be credited to your account.

For any further questions or assistance regarding your subscription, feel free to reach out to our customer support team at support@track-pod.com. We’re here to help you optimize your delivery operations!