Resolving Error: Addresses Out of the Map

When optimizing your routes or calculating ETAs for the stops, you may encounter the error message indicating that some addresses are out of the map. 

This can be frustrating, but there are a few simple steps you can take to resolve this issue and continue with the optimization process.

First, check the map selected in your Routing and Optimization settings. Ensure that the map covers the territory of the order addresses you are trying to optimize. If the map does not include the specific area, you may encounter the error message. By selecting a map that encompasses the entire territory, you can avoid this issue and proceed with the optimization process.

Additionally, it is important to verify the map selected for the order depot in Directories -> Depots. The map selected for the order depot should also cover the territory of the order addresses. If the map does not include the necessary areas, you may encounter the error message when attempting to optimize your routes.

By following these simple steps and ensuring that the selected maps cover the relevant territories, you can eliminate the error message and successfully optimize your routes and calculate ETAs for your stops. If you continue to experience issues, please reach out to our customer support team for further assistance. We are here to help and ensure that you can make the most of our routing and optimization features.