Orders not importing correctly

We understand that working with spreadsheets can sometimes be a bit tricky, and issues with importing orders can be frustrating. If you find that your orders are not importing correctly into Track-POD, here are some helpful tips to ensure a smooth process.

1. Check Column Correspondence

First and foremost, it's essential to verify that the columns in your spreadsheet align with the fields in Track-POD. Each column in your spreadsheet should match the corresponding field in Track-POD, such as order number, customer name, address, and item details. If there’s a mismatch, the import process may fail or result in incomplete data. Take a moment to review your spreadsheet and ensure that each column is correctly labeled and formatted.

Date and Time Format

Another common issue arises from discrepancies in date and time formats. Track-POD requires specific formats for dates and times, so it's crucial to ensure that your spreadsheet follows the same conventions. For example, if Track-POD expects dates in the format of MM/DD/YYYY, but your spreadsheet uses DD/MM/YYYY, this could lead to errors during the import process. Double-check the date and time entries in your spreadsheet to ensure they match Track-POD’s requirements.

Need More Help?

If you’ve followed these steps and are still experiencing difficulties with importing your data, don’t hesitate to reach out to our Support team. We’re here to help! You can contact us at support@track-pod.com, and our dedicated team will assist you in resolving any issues you may encounter.

Additional Resources

For a visual guide on how to import and update orders using a spreadsheet, check out our instructional video. It provides step-by-step instructions to help you navigate the import process with ease.