What is Notifications Policy and how to set it up?

Created by Tanya Derevyanko, Modified on Wed, 1 Oct at 1:00 PM by Tanya Derevyanko

Notification policy is available for Ultimate and Enterprise customers. It defines which notifications are sent to the end customer based on preset preferences.


You can set up notifications sent per delivery on several levels:

1. Global settings that apply to the whole account operation (e.g. en Route notification enabled / disabled).


2. Shipper level - you select which notifications are sent for orders depending on the Shipper's preferences in Directories -> Shippers.


3. Client level - you set the customer's preferences in Directories -> Clients.



Based on the notification policy applied notifications will be sent or not sent to specific clients or to clients awaiting deliveries from specific shippers.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article