How to configure your mobile settings for proper Track-POD mobile app operation?

Created by Tanya Derevyanko, Modified on Fri, 21 Jul, 2023 at 3:15 PM by Volha Viachorka

To ensure the Track-POD Mobile App works properly on your smartphone mobile settings should be configured in an appropriate manner.

Make sure your Android or iOS software is updated to the latest version.

Android iOS

Check if you are using the latest version of the Track-POD Mobile driver app.

For Android devices: go to the Google Play Store and check for updates.

For iOS devices: check the App Store for updates.

Make sure Power Saving Mode is NOT turned on. This will help to avoid the app being killed in the background.

For Android devices: go to Settings -> Battery and if check Power Saving Mode is OFF.

For iOS devices: go to Settings -> Battery and make sure Low Power Mode is not turned ON.

Note:

Battery Optimization settings for Android devices running version 6 or higher.

The setting acts as another layer of battery saving setting for individual applications. Enabled optimization for the Track-POD app might result in the application crashing or GPS troubles. This applies to the following devices: OnePlus, Huawei, HTC, Samsung, Sony, LG, Motorola, and others. Below's an example of how to disable optimization for Huawei devices. Try to find a similar setting for your own, if you have a different one.

Turn ON your notifications to receive updates and alerts in the mobile app.

For Android devices: go to Settings -> Apps -> Track-POD -> Notifications and make sure Allow Notifications is ON.

For iOS devices: go to Settings -> Track-POD -> Notifications and check if Allow Notifications is ON.

Android iOS

Configure your Location settings properly.

For Android devices: go to Settings -> Biometrics and Security -> switch Location ON and Improve accuracy by toggling on Wi-Fi and Bluetooth scanning.

For iOS devices: go to Settings -> Track-POD -> Location and set it to Always.