Refund policy in Track-POD

Created by Tanya Derevyanko, Modified on Tue, 13 Jan at 10:36 AM by Tanya Derevyanko

Understanding Track-POD's Non-Refund Policy and Payment Procedure


At Track-POD, we strive to provide our users with a seamless experience while using our services. To ensure clarity, we would like to explain our non-refund policy and the payment procedure in detail.


Non-Refund Policy


Under the Terms of Use published on our website, Track-POD operates on a non-refund policy. This means that once a payment is made, it is considered final, and we do not offer reimbursements for any unused time or SMS credits. We understand that this may raise questions, so we encourage our users to carefully assess their needs before making a purchase. If you have any concerns or require further clarification on our services, our customer support team is always here to help.


Payment Procedure


Our payment procedure is designed to be secure and straightforward, involving multiple steps to ensure that every transaction is confirmed. When you initiate a payment on Track-POD, you will go through a series of stages, each requiring your confirmation. This multi-step process not only enhances security but also ensures that you are fully aware of the transaction details before finalizing your payment.


1. **Order Confirmation**: After selecting your desired subscription, you will see the amount to pay at the bottom of the dialogue window.

2. **Payment Method Selection**: Choose your preferred payment method from the available options.

3. **Final Confirmation**: Before completing the transaction, you will be prompted to confirm all details, ensuring accuracy and preventing any accidental charges.


This thorough approach helps to guarantee that your payment is fulfilled correctly and securely. If you encounter any issues during the payment process or have questions about your transaction, please do not hesitate to reach out to our customer support team. We are committed to providing you with the assistance you need for a smooth experience with Track-POD.

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