How do I resolve the errors related to configuring the SMTP server?

Created by Tanya Derevyanko, Modified on Thu, 30 Mar 2023 at 09:31 AM by Tanya Derevyanko

This help topic is intended for those who are trying to set up an SMTP server and send messages to clients on behalf of their company (Setting -> Custom Branding -> General Email Configuration). Here are the most common problems among users and the solutions most likely to lead to successful configuration.


The operation has timed out error


Try using a different port from the ones listed: 25, 465, 587.



The remote certificate is invalid according to the validation procedure 


This message indicates a problem with certificates. In this case, you can temporarily disable the Use SSL setting and try one of the ports (25, 465, or 587).


Note: It is not safe to use SMTP without the Use SSL (Secure Sockets Layer) function since your messages will not be encrypted. We recommend that you contact your Smtp System Administrator to resolve port issues.



Sometimes users are faced with the problem of authentication. In this case, you need to check whether Track-POD access is allowed in your email service providers' settings.


If you use Gmail, you should grant access permission for Track-POD in the Google settings. There are two ways depending on whether you have 2-step verification:


For an account with 2-step verification, you have to create an App password and use it in the settings window. Learn more about using App Passwords here

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