In Track-POD, you can easily communicate with your drivers by means of an inbuilt messenger with no need to switch between different windows.
To send a message to a driver, regardless of whether they are en route or free, simply open "Chats with drivers" from any page of your web app:
The messenger panel will open allowing access to all drivers and conversations. Different dispatchers can partake in the same conversation
You can choose to view only conversations with drivers currently en route by enabling the toggle "Drivers on route":
Your drivers will be alerted immediately once they receive a message with a push notification on their screen, even if the app is running in the background:
There is no more need to reconfigure collumns to be able to stay on top of the messages, the push notification will pop up on the web app too, once the driver comments, and the number indicator will show you unread messages:
It is now easier then ever to keep in touch with your drivers and stay on top of real-life situations as they are unfolding.
You can also personalize your chat experience by uploading an avatar to your user profile:
Once the avatar is uploaded it will be visible in the chat for the drivers:
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